Terms & Conditions
Prices are shown in Swiss francs (CHF). Prices do not include service, payment and delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.
Lydia Saurel reserves the right to change prices of the products. The prices of the products will, during the time of placing an order, be valid throughout the process. We however take reservations for typing errors.
We accept the following payment method: Paypal
You will receive an order confirmation by e-mail shortly after placing your order. On rare occasions an item can be out of stock. Then you will be informed by e-mail.
Our order will be dispatched within 2 - 4 weeks from the time you place your order. When your order is dispatched, you will receive a shipping confirmation by e-mail. All orders within are shipped via the Swiss Post. No tracking are available.
Shipping times depend on the country of destination. Lydia Saurel cannot guarantee specific delivery times.
International orders should be delivered within 10-30 days from the day you received your shipping confirmation.
Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quick as possible and latest 8 days after the order was placed. Some delays may occur during very busy periods like public holidays and severe weather conditions.
Please notice that we are unable to deliver to P.O. box adresses.
If you change your mind about an item you have the right to return it within (7) seven days from the day you receive your order. To return an order please firstname.lastname@example.org and await our return confirmation. When received, you can return your order by the following procedure:
Make sure that the product is still in perfect condition with undamaged packaging and tags still attached. We reserve the right to refuse any returns that do not match with these critetia:
- Place the product in a shipping box or plastic bag.
- Enclose the original sales receipt to the product.
- Write RETURN on the package to ensure a faster expedition.
- Send the package to: Lydia Saurel Contemporary Studio, Route de Thonon 146 - 1222 Vésenaz, Switzerland.
Lydia Saurel will refund shipping costs against a copy of shipping cost receipt. The return and financial responsibility is yours until it reaches Lydia Saurel and are confirmed by a delivery confirmation. Please notice that we only can exchange your items, to another size or color if available on stock.
There is a 6 months warranty on all products sold on www.lydiasaurel.com. This warranty covers manufacturing faults only, not wear and tear from regular use. Please contact us at email@example.com if you have a warranty claim, including order number, photos of the claim area and a description of the claim.
Lydia Saurel does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, Lydia Saurel will contact you by e-mail. Although we do our best to display correct images, correct colours, info and prices, errors may occur.
All your personal information is handled under strict confidence. lydiasaurel.com will never give any of your personal information to 3rd parties.
All measurements are approximate and variance may occur. We have done our best but please have average sizing in mind and note that +/- 1cm on each measurement may occur.
Parental or guardian consent is required for customers under the age of 18.
lydiasaurel.com reserves the right to change the terms and conditions without notice.